As a business owner, you wear many hats throughout the day and don't often have a lot of time for sales. Yet, attaining new business while retaining and growing existing clients is the lifeblood of every business. This session - for business owners as well as frontline staff, technicians, and service people-- will provide industry best practices, focusing on how to create a sales process focused on customer service and build relationships that lead to the next referral. We will cover contract basics, how to set and manage customer expectations, and how to build customer service into each step of your projects. You'll also learn how to make the most out of the limited prospecting time you have, strategies for retaining and growing your existing clients over time, and how to turn your clients into your best sales people by generating referral business.
Best Practices in Sales and Customer Service
Tuesday, February 13, 2018
1:30 PM to 3:00 PM
2018 HPC New York Regional Home Performance Conference & Exhibits
By attending this session, participants will:1. Gain insight on how better contracts can increase customer satisfaction and reduce costly disputes
2. Understand the value of customer service in building referrals and repeat business3. Walk away with proven tactics and strategies to develop a consistent and repeatable selling and customer care process